Read on for a step-by-step guide to becoming a client.

Getting to know each other

Steps 1–5 · free and without obligation until you sign

  1. Explore our support

    Free

    Get to know our team, our services and how we work digitally to find the right support for your matter.

  2. Tell us about your situation

    Free

    For citizenship matters, our own system assesses your residence, employment, family and evidence together. Have income, housing cost, language and education details ready; for families, include each person.

    For other matters, contact us by email or phone. We explain which information we need.

    You receive a response by email; if an individual review is needed first, we let you know. The assessment is free and without obligation – it does not engage us.

  3. Clarify outstanding questions

    By phone or email

    FreeOptional

    If needed, we clarify your situation by phone or email. We check details and answer outstanding questions. If no follow-up is needed, we proceed directly to our decision on taking on your case.

  4. We consider taking on your case

    Free

    We review your information to decide whether we can accept your case. If we offer to work with you, you receive a specific proposal with services, next steps and costs. Your enquiry does not commit you to anything.

  5. Sign online

    Review our offer and sign the engagement documents digitally, without visiting our office. You engage us and fees apply only once you sign, on the agreed terms.

  6. We start work immediately. We carry out the agreed steps and correspondence, keep you informed and answer your questions.

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